Frequently Asked Questions
Everything you need to know about your glow journey with Skin Cupid.
Are your products 100% authentic?
Absolutely. We source all our products directly from authorized distributors and the brands themselves in Korea, Japan, and beyond to ensure you receive only genuine, high-quality skincare.
How long does shipping take?
Orders are typically processed within 1-2 business days. Standard shipping usually takes 3-5 business days, while express options are available at checkout for faster delivery.
What is your return policy?
We accept returns on unopened and unused products within 14 days of delivery. Due to hygiene reasons, we cannot accept returns on items that have been opened or tested.
Do you offer international shipping?
Yes, Skin Cupid ships to most countries worldwide. Shipping costs and delivery times vary by location and will be calculated at the checkout page.
How can I track my order?
Once your order has been dispatched, you will receive a confirmation email containing a tracking number and a link to follow your package's journey.
What payment methods do you accept?
We accept all major credit cards (Visa, Mastercard, American Express), PayPal, and modern payment solutions like Apple Pay and Google Pay for a seamless checkout experience.